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London Drip Clinic
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Complaints

We want to hear when something could have been better. Here is how to raise a concern and what happens next.

Last updated: October 2026

How to complain

You can tell any member of our team, or contact us directly:

What happens next

We will acknowledge your complaint within 3 working days and aim to send a full response within 20 working days. If we need longer, we will tell you why and keep you updated.

Our registered manager oversees every complaint, and a clinician reviews any concern about care or treatment.

If you are not happy with our response

If you remain unhappy after our final response, we will tell you how to ask for an independent review.

You can also share your experience with the Care Quality Commission, which uses this information to monitor services, although it does not investigate individual complaints.

Complaining on someone’s behalf

You can complain for someone else with their permission. We will ask for their consent before sharing any of their health information.